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PRIVACY POLICY

Last Updated: 28 July 2026

Welcome to Feng Shui Wisdom. We operate from Perth, Western Australia, and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, hold, and disclose your personal data when you visit our website www.fengshuiwisdom.com.au and purchase goods or services, or interact with our embedded content.

  1. THE PERSONAL INFORMATION WE COLLECT

We collect personal information necessary to provide our products and services. This includes:

  • Contact & Delivery Details: Your name, residential/shipping address, billing address, email address, and phone number.
  • Transaction Details: Details about payments made to and from you, and specific items or services you purchased from our store.
  • Device & Technical Data: Your IP address, login data, browser type, time zone settings, device identifiers, and how you use our website.
  1. HOW WE COLLECT YOUR DATA

We gather your data through different methods:

  • Direct Interaction: Information you fill out during checkout, account creation, or when contacting customer service.
  • Automated Technologies (WooCommerce): Our ecommerce store is built on the WooCommerce platform. As you browse, WooCommerce uses cookies to track shopping cart items, monitor store activity, and store session data to process your order smoothly.
  • Third-Party Embedded Content (Vimeo): We embed videos on our site via Vimeo. When you watch these videos, Vimeo may track your interaction, collect your IP address, and place cookies on your browser according to their own privacy guidelines.
  1. HOW WE USE YOUR INFORMATION

We use your data strictly for legitimate business operations in Australia:

  • Order Fulfillment: To process your transactions, manage your account, and deliver physical goods or digital services.
  • Customer Support: To reply to questions, handle warranty claims, and manage product returns.
  • Communication: To send transactional emails, shipping updates, and billing invoices.
  • Security & Fraud Prevention: To verify transactional legitimacy and protect our business from cyber threats.
  1. DATA DISCLOSURE AND THIRD-PARTY INTEGRATIONS

We do not sell your personal data. To run our ecommerce storefront, we share your data with specific providers who process information on our behalf:

  • Payment Processing (PayPal): We do not capture or store your full credit card data. All payments are processed securely through PayPal. When you pay, PayPal collects your billing info and processes the payment under their own privacy agreements.
  • Shipping & Couriers: Your delivery details are shared with logistics networks (e.g., Australia Post or local couriers) to dispatch your orders.
  • Platform Hosting: Your store data is securely processed via our WooCommerce environment and associated hosting providers.
  • Overseas Disclosures: Some data collected via third-party cookies (such as Vimeo tracking markers) may be transferred to or stored on servers located outside of Australia (e.g., in the United States).
  1. DATA SECURITY AND HOLDING PERIOD
  • Security: We employ commercial encryption methods (SSL certificates) to safeguard data during online checkout.
  • Retention: We hold your information only for as long as required by Australian taxation and corporate laws to maintain transactional history.
  • Data Breaches: In the event of an eligible data breach that puts you at risk of serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
  1. YOUR RIGHTS AND ACCESS

Under the APPs, you have the right to:

  • Request a copy of the personal information we hold about you.
  • Request that we correct any inaccurate, outdated, or incomplete data.
  • Opt out of any direct marketing communications by using the “unsubscribe” link included in our emails.
  1. CONTACT US AND COMPLAINTS

If you have questions about this policy, want to update your details, or wish to file a privacy complaint, please reach out to us: info@fengshuiwisdom.com.au

If you are unsatisfied with our response to a privacy complaint, you have the right to lodge a formal complaint directly with the Office of the Australian Information Commissioner (OAIC).